Information on the Right of Withdrawal
What is illustrated on this page is taken from Legislative Decree No. 21 of 2014, in force since 26 March 2014, and issued in implementation of Directive 2011/83 / EU on Consumer Rights. The consumer has the right to withdraw from any distance contract, without any penalty and without specifying the reason, within 14 days from the day of delivery to the consumer. The right of withdrawal is exercised by sending a written communication (also by e-mail) to Norac Racing Parts within the deadline.
The consumer can not exercise the right of withdrawal for "goods made tomeasure or clearly personalized"(art. 59 aforementioned decree) and for"for non-prefabricated goods produced on the basis of an individual choice or decision of the consumer" (art. 2 aforementioned directive):for more information in this regard contact Customer Service before purchase or in any case before production.
The right of withdrawal cannot also be exercised on sealed goods that are not suitable to be returned for hygienic reasons or related to health protection and have been opened after delivery (e.g. mattresses, pillows, linen,...). Finally, the right of withdrawal cannot be exercised even on "non-personalized" goods in the following cases: contracts not covered by the Consumer legislation (goods purchased with a VAT number for professional purposes).
The consumer is obliged to return the goods at his own expense to Norac Racing Parts within 14 days of exercising the right of withdrawal and is responsible for the decrease in value resulting from handling other than that necessary to establish the nature, characteristics and functioning of the goods themselves. If the right of withdrawal is exercised by the consumer in accordance with the provisions indicated herein, Norac Racing Parts will refund the amount paid except for the additional costs that the Customer has requested.
The refund takes place within 14 days of exercising the right of withdrawal if the consumer has fulfilled his obligation to return the goods within 14 days of exercising his right; in case of payment by bank transfer, the refund takes place on the working day following the moment in which Norac Racing Parts learns of the buyer's bank details.